Shipping policy
Thank you for visiting and shopping at SURFJOY.
Domestic Shipping Policy
PROCESSING TIME
All orders are normally processed & shipped out within 1-5 business days.
Please note that we only process orders Monday-Friday, excluding major Holidays. All products are Made-to-Order so please allow extra time during busy seasons such as Christmas and Black Friday.
SHIPPING TIME
We make every effort to ensure that your order is shipped to you as soon as possible.
Estimated shipping times:
- 1-5 business days for US orders
- 1-15 business days for International orders
Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Postal services are not infallible. Please allow some extra time for unforeseen delays. We will make every effort to ensure you receive your package in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays or incorrect/insufficient shipping address information.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. boxes or APO/FPO addresses
SurfJoy ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
Your tracking number(s) will be provided to you by email once your item(s) have been shipped. Please allow a 1-3 days for the shipping company to activate/update your tracking number. If you do not receive your tracking number within 10 business days, please contact us with your name, email, and order number!
*We recommend that you keep an eye on your tracking number.
Customs, Duties, and Taxes
SurfJoy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
SurfJoy is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship globally with our print on demand network. International orders subject to VAT tax upon delivery.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
SurfJoy will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Email us at support@surfjoy.com with your order number.
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.